FAQs: Frequently Asked Questions

We are upgrading our utility systems to enhance operations and improve the quality of service for customers. Other public power utilities in Florida already use smart meters, and their customers appreciate having more control over their monthly usage and bill. We hope you will, too.

No, all existing meters will be replaced with new equipment. Upgrading to the new meters will enable both customers and the utility to utilize the new system to its fullest potential.

The new meters will be equipped with technology that communicates with our local utility. Your usage data is encrypted and communicated via a secure, private network. You will have access to your data via an online portal.

The typical meter transmits less than one second per day and 99.999% of smart meters transmit for less than one minute per day. Furthermore, energy produced by smart meters is not harmful and is comparable to cellular phone devices, wireless baby monitors, television broadcasts, garage door openers, microwave ovens, cordless home phones, and WiFi networks. For more information, visit the website.

Customers will have access to usage data through an online portal after the new meters are installed. We will send customers information on how to create and access their account when we are ready to change out the meters.

Customers can set up alerts for service outages, higher than normal usage, meeting daily usage thresholds and more. By doing so, you can identify ways to conserve power or water and better manage your bill.

The city received a grant and low-interest financing to help pay for the AMI system, so there will be no cost to customers for the new meters or installation.

The new meters will only communicate data related to your utility usage, meter numbers and diagnostic information. No personal data will be collected or stored.

The new smart meters are more accurate than a traditional rotating-disc meter. If your bill is higher than expected, log in to the customer portal and review your monthly consumption. Your meter is working correctly if you can connect the higher bill to user habits. Our Customer Service Department is happy to answer questions, so let us know if you still have concerns.