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Utility System Upgrades
We’re excited to share our Online Utility Portal is now live. The portal allows you to access near real-time utility usage data from the newly installed electric meters from our ongoing Advanced Metering Infrastructure (AMI) project. The easy-to-use portal features a comprehensive dashboard with water and electric utility data and allows you to toggle between the two easily. View your usage for a billing cycle, review utility alerts or set threshold alerts for utility usage for billing cycles or when you’re on vacation. This helps you better understand your usage nearly in real time to help your family plan for its utility costs. For more information, please refer to the video link below, “Using the Online AMI Portal”
Advanced metering infrastructure (AMI) is an integrated technology that reads information from utility meters across the local water and electric systems. AMI provides an enhanced customer service experience with tools to help customers manage their consumption and monthly utility bills. It also shows the local utility how the system is working, notifies staff of outages in real-time and reduces restoration times.
Benefits of Advanced Metering Infrastructure
Usage Trends
Consumption reports encourage energy-saving habits and help identify issues.
Customized Alerts
Get notified of high energy and water usage, set up daily energy allowances, and receive outage notifications.
Accurate Billing
Meter readings are more accurate with less disputes, and issues can be resolved before the billing period.
Faster Response
Shows the utility how the system is working and notifies staff of outages in real time, shortening response times.
Secure Network
Data is encrypted and communicated via a secure wireless network, so customer information is safe.
AMI Deployment Progress
We’re happy to share our Advanced Metering Infrastructure (AMI) project is progressing well. With 4,328 electric meters installed, we’ve nearly completed our residential installations. We’re also excited about the progress of water meter installation. We’ve installed 1,085 water meters, marking the project approximately 25% complete.
Important Information: Notices regarding your account, including due dates, office hours, payment assistance and more.
Usage Summary: Historical utility usage for the past 12 months.
Account Summary: Total utility charges, including taxes, credits and changes.
Contact Us
Phone: (863) 983-1454
customerservice [at] clewiston-fl.gov (Email)